The terms and conditions of this document together with your booking form comprise the agreement between EI Toby Patrick Webb operating as Utopia Holiday Experiences(hereafter known as UHE) and all those supplied by the group leader. The contract is deemed to have been made as soon as the deposit payment is received by UHE or its booking partners.

The contract is made on the terms of these booking conditions and governed by French Law. Both parties shall submit to the jurisdiction of French Courts at all times.

Booking

1. The group leader (who must be over 18 years of age) must complete the booking form on behalf of all other members of the group and in doing so confirms everyone's acceptance of these booking conditions and for all matters relating to the booking. He/she will be personally liable for all monies outstanding from the remainder of the guests.

2. Your holiday booking is confirmed when the deposit of 25% of booking cost is received. Until this point UHE reserves the right to offer the holiday period to others. An invoice for the balance will then be sent to the group leader. The total amount outstanding on your holiday must be paid within 8 weeks of the event. For bookings made within this period the full cost of the holiday will be payable at the time of booking.

3. The prices quoted for catering will be laid out by email and in the final invoice for all services and inclusions including but not limited to food, beverages including alcoholic beverages and service. Prices do not include any costs outside of the agreed at time of booking.

4. Packages are bespoke will be (tailor made). What is included will be specified at the time of booking.

5. If at any time prior to the start of your catering event, there is a change of group leader, UHE must be notified by the original group leader and a booking confirmation forwarded in the name of the new group leader forwarded.

Payment

1. Acceptable payment methods to UHE are Bank Transfer, Bankers Draft, and Credit Card (credit card payments may incur a fee for the service) and are quoted and taken in EUROS. Any payment fees incurred for transfer costs, exchange rates are at the customers expense.

2. We do not store credit card details nor do we share customer details with any third parties.

3. UHE will not be responsible for charges imposed on you, by your bank or credit card issuer. This also includes payment discrepancies caused by variations in exchange rates used by your bank/credit card issuer.

4. In the event of a rejected payment the booking leader will be contacted to make immediate payment by other means. Failure to do this will mean automatic cancellation of the booking.

5. If the final balance is not received 8 weeks prior to the day of your catering booking, UHE reserve the right to cancel the booking and any deposits paid will be forfeited. In the event of late payment of your final balance, charges or loss of revenue incurred on our behalf will be added to your balance.

Cancellation by you

1. You, or any member of your party, may cancel your holiday at any time providing that the group leader makes the cancellation in writing/email. UHE takes no responsibility for non-delivery or non-receipt of such written cancellation. Non-receipt of balance of holiday cost by us will not be taken as notice of cancellation.

2. Your deposit will be retained for administration costs. Cancellation charges will be levied as follows:

- 2 weeks before commencement of holiday: 50% of total holiday cost

- less than 48 hours before commencement of holiday: 100% of total catering cost

Alteration or Cancellation by us

1. We reserve the right to make minor amendments to brochure, website and holiday details before and after bookings have been confirmed. In the case of a change being made we will advise you at the earliest possible time.

2. Due to circumstances beyond UHE control it may be necessary to make major alterations to a confirmed booking or to cancel the booking completely. In this instance UHE will endeavour to make alternative arrangements for accommodation (of the same or superior quality) if available, or offer a full refund of any monies paid, within seven days of the cancellation being confirmed. We accept no legal liability and no compensation will be paid.

3. If we are forced to cancel or curtail your catering due to events amounting to Force Majeure or if the client defaults in the payment of the final balance, we cannot make any refunds, accept any liability or pay any compensation. (Force Majeure meaning war, political unrest, weather, strikes, acts of God, epidemics, riots, civil strife, industrial disputes, terrorist activity, natural or technical disasters, and nuclear war). You must take out suitable cancellation insurance at the time of booking.

Your catering

1. Our service will be available from 4pm on the day of catering event until 12am. Any time past this will be charged in addition.

2. UHE may provide the group with recommendations for restaurants. However, UHE does not control these arrangements which are made between the group and the chosen transfer provider subject to their terms and conditions.

3. UHE is pleased to assist in sourcing many of the extra services you may need when on holiday, these services are subject to the terms and conditions of the individual companies and our assistance is based on previous experience and recommendations. It is up to the group leader to satisfy themselves that these third party services (including childcare services) meet your requirements. Any problems are to be taken up directly with the party concerned.

4. It is up to the group leader to ensure that each member of the party is responsible for the safety of all their own personal possessions, documents and equipment. No responsibility or liability is or will be accepted in respect of such items.

Your liability

1. The group leader accepts total responsibility for any damage or loss caused by any member of your party, to your chalet and any UHE property. Full payment for any such damage or loss must be immediately be paid for damages to UHE property.

2. UHE hold professional liability and indemnity insurance to cover any event that could arise to a claim against ourselves by your party or the property provider.

5. On our departure from the property, it is the responsibility of the group leader or their party to ensure the exits are properly secured after our departure and we will  not be held liable for any property stolen as a result of that negligence

Our Liability to You

1. UHE accepts responsibility for ensuring that all parts of our contract with you are properly performed subject to the following exceptions.

2. UHE cannot accept liability where any failure to perform was due to (i) the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or (ii) those of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or (iii) an event which either ourselves or the supplier of the services in question could not have foreseen or forestalled even with all due care.

3. UHE does not accept any liability however arising, or pay compensation for:

a) Any cancellation, loss, delay or costs arising or connected with adverse weather or traffic conditions, avalanche, mud slips, slides and snow conditions and the effect any of these may have on travel arrangements, accommodation and activities.

b) Limitations imposed by resort authorities, ski-lifts, ski school or ski hire operators.

c) Travel arrangements made by the group or on behalf of the group.

d) Any personal injury or death wheresoever or howsoever arising caused to any visitor and/or any member of the group for their duration of stay. This is not intended to exclude any statutory rights the group and/or visitor may have. This agreement and any proceedings there under are to be governed by French Jurisdiction.

4. While we will endeavour to ensure the security of guest's personal possessions, UHE cannot accept responsibility for any theft or loss of personal possessions from the chalet or our vehicles.

Ski Orientation and Route Suggestions

1. Skiing and Snowboarding can be a dangerous pursuit both on and off piste, as can cycling, hiking and other outdoor pursuits. UHE will endeavour to make your trip as safe as possible, but not all risks, dangers and hazards can be anticipated or avoided.

2. Any suggestions of paths, tracks and pistes are based on previous experiences, and we cannot account for changes in the conditions and dangers. Any persons taking up a suggestion does so at their own risk.

Special requests

1. If any group member has a special request, please clearly note it on the booking form or if after booking, make it in writing. A special request will only be binding if we have confirmed in writing that it will be complied with. This includes dietary restrictions and requirements which must be stated at time of booking. Failure to state these or bringing them to attention at a later date may incur additional costs or withdrawal of service offer if we feel we are unable to deliver.

2. If any group member has a medical condition or disability, which may affect the catering, you must advise us in writing at the time of booking giving full details.

3. If we reasonably feel unable to properly accommodate a group member's particular needs, we reserve the right to decline the booking, or cancel it, when we find out the full details, if you fail to provide these details to UHE or its agents at the time of booking.

Complaints

1. All descriptions on this website are given in good faith and are believed to be correct. This is in relation to all aspects including activity pricing and information.

2. Despite best endeavours things occasionally do not go as intended. The sooner you let us know you have a problem or complaint, the sooner we can address it. If the complaint is not resolved whilst on holiday, or you are not satisfied at the way in which it was handled, you have 28 days from the end of the holiday in which to write to us with full details.

3. For the avoidance of doubt in the event of any conflict of terms, the provisions of these Terms and Conditions prevail.